Responsive disclosure

Octopize is committed to ensuring the highest level of security, in particular with regard to data confidentiality and respect for privacy. No matter how hard we try to keep ourselves safe, there can always be vulnerabilities.

If you discover a vulnerability, we would like to be notified so that we can take action to address it as soon as possible. We would like to ask you to help us better protect our customers and our systems.
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Please proceed as follows:
- Email your results to security@octopize.io Encrypt your results using our PGP key to prevent this critical information from falling into the wrong hands,
- Do not take advantage of the vulnerability or problem you discovered, for example by downloading more data than necessary to demonstrate the vulnerability or by deleting or modifying other people's data,
- Do not reveal the problem to others until it has been resolved,
- Do not use physical security attacks, social engineering, distributed denial of service, spam, or third-party applications, and
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Be sure to provide sufficient information to reproduce the problem:
- IP address or URL of the affected system
- Vulnerability description
- Steps to follow to reproduce the problem

What we promise:
- We will respond to your report within 3 business days with our assessment of the report and an expected resolution date,
- If you have followed the instructions above, we will not take any legal action against you regarding the report,
- We will treat your report in complete confidentiality and will not transmit your personal data to third parties without your authorization,
- We will keep you informed of the progress of the resolution of the problem,
- In the public information about the reported problem, we will include your name as the discoverer of the problem (unless you decide otherwise), and
- As a token of our appreciation for your help, we are offering a reward for each report of a security issue that we were not yet aware of. The amount of the reward will be determined based on the severity of the leak and the quality of the report. The minimum reward will be a €50 gift voucher.

We strive to resolve all issues as quickly as possible, and we want to play an active role in the final publication about the issue after it has been resolved.